Welcome to our new store! Unfortunately, the search engines found it before it is quite ready so please return to our regular store to continue shopping. We apologize for the confusion and assure you that this new store will be up and running very, very soon.
Sales: Phone: Fax: E-Mail: |
800-639-0710 928-639-0161 928-639-0551 Info Request |
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1042 N. Main Street, Cottonwood, Arizona, 86326 USA |
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Warranty and ReturnsFull 30-Day Warranty (plus manufacturers warranty)Fentek Industries provides a full 30-day warranty (from date of shipment) against defects on all products we sell. Under no circumstances will we accept product that has been tampered with or altered. After 30 days, all products are covered under the manufacturer's warranty only. Please contact the manufacturer directly using the phone number found in the product literature. DAMAGED IN TRANSIT If your order arrives and appears to be damaged, please contact us within 24 hours of receipt via e-mail at custsvc@fentek-ind.com. Keep all boxes/packaging as the carrier may require this to complete the damaged goods claim. RETURN PROCEDURE You must contact Fentek at RMA@fentek-ind.com for an RMA number and instructions. There are several different return processing locations around the country that your product will need to be returned to so it is your responsibility to e-mail RMA@fentek-ind.com for the proper shipping address and receive an RMA (return material authorization) number. Items returned without a return material authorization (RMA) number will be refused. The RMA number must be displayed on the outside of the shipping box. Do NOT write RMA number on merchandise packaging as item will not be returnable. RETURN POLICY Return of Non-Defective Merchandise You are responsible for shipping charges to return the product. We highly recommend that you return the product in a traceable and insurable method. Return of Defective Merchandise In no case will Fentek pay to ship return items or issue a prepaid return shipping label. Fentek will ship a replacement via UPS ground at our expense (within the continental U.S. only) once our tech team has inspected the returned item. Any return found to be non-defective will be returned at the customers expense. Credit Damaged in Transit Cancellation of an Order "I am easily satisfied by the very best." Follow Fentek Industries
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